Privacy Policy

Welcome to House of NIANCE. At House of NIANCE, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, book treatments, make purchases or interact with our services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who we are

House of NIANCE
Website: houseofniance.com
Treatments: Seidengasse 13, 8001 Zürich, Switzerland
Email: houseofniance@niance.com

2. Information we collect

Information you provide directly

We may collect personal information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing and payment details
• Appointment booking information
• Wellness or treatment preferences
• Information submitted through forms, enquiries or newsletter subscriptions

Automatically collected information

When you use our website, we may automatically collect:

• IP address
• Browser and device information
• Website usage data
• Cookies and tracking information
• Interaction with advertisements and website pages

3. How we use your information

We may use your information to:

• Process bookings and purchases
• Manage appointments and customer accounts
• Provide customer support
• Improve website functionality and user experience
• Send appointment confirmations and transactional communications
• Send newsletters and promotional communications where consent has been provided
• Analyse website traffic and marketing performance
• Maintain website security and prevent fraud

4. Booking, payments and third-party services

We use trusted third-party platforms and service providers to operate our website and services, including:

• Stripe for secure payment processing
• Mailchimp for email newsletters and marketing communications
• Google Analytics for website analytics and performance tracking
• Meta Ads and related technologies for advertising, remarketing and conversion tracking

These providers may process personal data in accordance with their own privacy policies. We do not store complete payment card information on our servers.

5. Cookies and tracking technologies

Strictly necessary cookies are used to operate this website and to process your enquiry. Nothing else is loaded until you choose “Akzeptieren” in the cookie banner. The tools we ask your consent for are:

• Meta Pixel — data is received by Meta Platforms Ireland Ltd., Dublin. Purpose: measuring the performance of our advertising and attributing enquiries and bookings to the ad that produced them.
• Microsoft Clarity — data is received by Microsoft Ireland Operations Ltd., Dublin. Purpose: usage analytics, i.e. understanding how visitors move through this page so we can improve it.

Form details and Meta matching. If you consent and you complete the booking form, the name, email address and phone number you entered are passed to the Meta Pixel for advanced matching. The pixel hashes these values in your browser before they are transmitted; they are never placed in web addresses or event parameters.

Server-side measurement (Meta Conversions API). When you submit the form or book an appointment, your name, phone number and email address are sent in encrypted (hashed, SHA-256) form to Meta Platforms Ireland Ltd., together with Meta’s ad click identifiers (fbc/fbp) and, for bookings, the booked date and time, to measure our advertising. This happens if you accepted or have not yet made a choice in the cookie banner. If you clicked “Ablehnen”, nothing is sent. The same event identifier as the browser event is used, so a single conversion is not counted twice.

Legal basis. The Meta Pixel, Microsoft Clarity and browser matching are used solely on the basis of your consent (Art. 6(1)(a) GDPR and the Swiss FADP). The server-side measurement described above is based on our legitimate interest in measuring our advertising (Art. 6(1)(f) GDPR, Swiss FADP), and you can object to it by clicking “Ablehnen”. You can withdraw your consent at any time, with effect for the future, using the “Cookie-Einstellungen” button in the footer of every page:

Cookie-Einstellungen

If you decline, or withdraw an earlier consent, these tools are not loaded and are instructed to stop collecting data. Your choice is stored in your browser together with the version of this notice, and we keep a record of the choice itself (a random visitor identifier, the decision, the notice version, your browser user agent and the time) as proof of consent. You may additionally disable cookies in your browser settings, although some website features may then not work properly.

6. Marketing communications

If you subscribe to our newsletter or marketing communications, we may send updates regarding:

• New rituals and treatments
• Events and promotions
• NIANCE products and wellness experiences

You may unsubscribe at any time using the unsubscribe link included in communications.

7. Sharing of information

We do not sell your personal information.

We may share information with service providers and partners only where necessary to:

• Operate the website and booking system
• Process payments
• Deliver marketing communications
• Analyse website and campaign performance
• Comply with legal obligations

8. Data retention

We retain personal information only for as long as reasonably necessary to:

• Provide services and support
• Maintain legal and financial records
• Fulfil contractual obligations
• Resolve disputes and enforce agreements

9. Data security

We implement reasonable technical and organisational safeguards to protect your information from unauthorised access, misuse, disclosure or loss. However, no online system can guarantee complete security.

10. Your rights

Depending on applicable laws, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Restrict or object to certain processing activities

To make a privacy-related request, please contact us directly.

11. Third-party links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.

12. Children’s privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

14. Contact us

House of NIANCE
Treatments: Seidengasse 13, 8001 Zürich, Switzerland
Email: houseofniance@niance.com
Website: houseofniance.com